Frequently Asked Questions

What are your customer service support hours?

- provides customer service support Monday through Friday from 9 am - 6 pm CST, excluding holidays.

Where do you ship your products?

-       Shipping differs by product. Please see Shipping Info for details.

Do you offer expedited shipping?

-       Please see Shipping Info for details.

What is the return policy?

-       Most of our suppliers offer returns for items within 14 days of delivery of order.  Please see the return policy.

How do I return an item?

-       Please see return policy.

-       Login to your account to access your order. Then you will be able to initiate return for that order.

Are there any return exceptions?

-       There are exceptions for certain categories of products. Please refer to return policy.

If I return an item, how will I be refunded for purchases made on my credit card?

-       Any approved refund will automatically be credited back to the original payment method.

Can I request a different refund option other than what was used on the purchase?

-       Yes, only if it is requested at the time of return and a credit card with the same name as the original credit card used to purchase the item.  If the item was purchased via a gift card then the amount can only be refunded as a gift card.

How long will it take to get my refund after I return an item?

-       It can take up to 2 weeks from the time your item has been received by the manufacturer.

If I want a refund on an item I bought with a gift card, how will I receive my refund?

-       You will receive a credit back to that gift card or if that gift card is no longer valid you will receive a new online gift card.

Will I get refunded for my shipping cost to return the item?

-       If the item is returned due to a mistake from the supplier then you will be refunded for your shipping cost.  If the product is returned for other reasons, then you may be responsible for the shipping cost to return the item.  Please refer to your product return policy.

Are there any other costs to return an item?

-       If the item is returned due to a mistake from the supplier then there are no other costs.  If the product is returned for other reasons, then you may be responsible for a restocking fee.  Please refer to your product return policy.

Is the amount being contributed to the Partner tax deductible for the end customer who purchased the product?

-       No, because you are purchasing a product for your personal use and at a fair market value.  If you choose to donate the product you purchased to the Partner or any other organization, then that's a contribution you are making directly with that organization for which you will need to work with them or your tax accountant to determine if it is tax deductible.

Manage My Account

How to I change my account information

Please login to your account and select MY ACCOUNT. You will be able to see your information and make any necessary changes. Remember to save any changes you make.

How to I change my password

Please login to your account and select MY ACCOUNT.  Select change password from the menu. You will be able to see your information and make a password change. Remember to save any changes you make.

What if I forget my password?       

Please go to login window and select forgot password. Follow the instructions to create a new password for your account.

What if I forget my userid?     

Please select the contact us link at the bottom of the website. Fill out the form with your first and last name.  Please state you forgot your userid. support will contact you. You may be asked to provide additional information for security.

How do I contact for any other questions?

Please select contact us link at the bottom of the website. Fill out the form with your first name, last name and email. Describe what information you need and we will get in touch with you.

Where is my Order.

Within 36 hours of expected delivery, login to your account

  •        Verify the shipping address on your order
  •         Look for any notice of attempted delivery
  •         Look around the delivery location and check for your package
  •         See if anyone else accepted the delivery
  • Some packages may use multiple carriers; check your mailbox.
  •         Wait 36 hours - in rare cases packages may say ‘delivered’ up to 36 hrs prior to      arrival

If your order is 36 hours past the expected delivery date, please contact us at

How do I track my order?

Shippers will generally provide tracking information by email to you.  Orders placed on the store can be tracked following the instructions below:

  •          Open internet browser
  •          Go to shipment carrier website. e.g.,
  •          Enter in tracking information and submit the form

Reasons for Undeliverable Packages

There are many reasons that a package may be returned to us as undeliverable.

Item is too big for a P.O. Box.

Some items are too big to ship to a P.O. Box and must be shipped to a street address.

Incorrect Address.

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

Address Format.

If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.

Failed Delivery Attempts.

Most carriers make three attempts to deliver a package. After three attempts, the package will be returned to supplier.

Damaged During Transit.

If a package is damaged on its way to you, the shipper may return it to the supplier without attempting delivery.

Other Transportation Problems.

Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.

Refused by Recipient.

If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

About Problems Signing In

If you're having trouble signing in, you may be entering in an incorrect account information.

Clear Your Browser's Cache and Cookies

Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies.

CAPS Lock and NUM Lock on Your Keyboard

Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.

Incorrect E-mail Address

Your e-mail address must be in this format: (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.

Incorrect Password

If you're sure you're using the correct e-mail address or mobile phone number, try to reset your password. For more information, go to What if I forget my Password.

Product Disclaimer

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. assumes no liability for inaccuracies or misstatements about products.

This document was last updated on February 16, 2024.